privacy policy

We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc.  We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.

We may also use your information internally to help us improve our services and help resolve any problems.

WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?

If you don’t provide us with full information about your personal and financial circumstances, we can’t properly advise or assist you with your credit needs.

HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected, or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you. We store hardcopy documents containing your personal information in secure facilities. Electronic documents containing your personal information are stored with security measures to ensure the security and confidentiality of the documents and the personal information contained in them. Information is also stored securely in Mercury, a software provided by Connective our Mortgage Aggregator.

We ensure that your information is safe by applying two step (2SA) authentication to access across all sensitive applications, using data encryption, track and monitor attempted access to our systems and identify suspicious activity, log usage in an audit trail and retrospectively determine the suspected source of a breach to report to authorities. With this tool we can see what applications were accessed, when they were accessed and from where. Utilise an external IT firm to review and monitor our systems and firewalls to ensure they are kept up to date.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that these parties protect your information in the same way that we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receipt of your written request and enough detail to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to Craig Vivian at finance@cfssolutions.com.au

We do not charge for receiving a request for access to personal information or for complying with a correction request. Describe here the amount or basis on which you will charge for providing access to personal information, if any. If you do not propose to charge for this, insert “We do not charge for providing access to personal information”.

YOUR CONSENT

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

TELL US WHAT YOU THINK

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Craig Vivian at
finance@cfssolutions.com.au

COMPLAINTS

Internal Dispute Resolution

‍If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it! You may also contact us by email addressed to:

The Complaints Officer at finance@cfssolutions.com.au, please make sure you include as much information as you can.

You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.